Where we ship
We currently ship to the countries shown in the country selector. Some products may be unavailable in some countries, and we may decline to ship to a destination where the products cannot lawfully be supplied.
Order verification
Before we ship, we may ask you to verify your identity, your institution or your intended research use. Orders that cannot be verified may be delayed or cancelled and refunded.
Processing time
Orders ship within 1–2 business days after payment is confirmed.
Delivery options and tracking
Standard: 3–5 business days, tracked. Free above the threshold shown at checkout. Express: 1–2 business days, tracked. Rates for your region are shown at checkout.
We email a tracking number when your order ships, and you can follow it from your account under Orders.
Customs and duties
International shipments may be subject to import duties and taxes, which are the recipient's responsibility. You are responsible for knowing the import rules for research materials in your country.
Address accuracy
Please check your delivery address and company or institution name before you order. We are not responsible for delays or losses caused by an incorrect address. If an order is lost or delayed, contact us at contact@vetud.com with your order number.
Storage on arrival
Follow the storage conditions shown on the product label and documentation as soon as you receive your order.