When we refund

We refund orders that are cancelled before dispatch, returns we accept under our Returns policy, items that arrive damaged, faulty or incorrect, and orders that do not arrive and cannot be traced.

How refunds are paid

Refunds are paid to the original payment method. Bank transfer refunds go to the account the payment came from. Cryptocurrency payments are refunded manually, and we will contact you for a refund address.

How long it takes

We process an approved refund within 5 business days. Your bank or card issuer may take several more days to show it on your statement.

What is refunded

We refund the price of the item. Shipping is refunded only if the order was cancelled before dispatch or the problem was our error. Opened items that are not faulty are not eligible for a refund.

Questions

Contact us at contact@vetud.com with your order number if you have a question about a refund.