What can be returned
Sealed, unopened items in their original packaging with the tamper seal intact can be returned within 14 days of delivery.
Opened or used items, and items that have been stored incorrectly, cannot be returned for safety and integrity reasons, except where they are faulty.
How to return
Contact us at contact@vetud.com first with your order number and the reason for the return. We will send return instructions. Returns sent without prior authorization may not be accepted.
Unless the item is faulty or we sent the wrong one, you pay the cost of returning it. Please use a tracked service and keep proof of postage.
Faulty, damaged or incorrect items
If something arrives damaged or incorrect, contact us within 7 days of delivery with your order number, the lot number and photos. We will replace it or refund it, and we pay for its return if we ask for it back.
After we receive your return
We inspect returned items on arrival. If the return is accepted, we refund you as described in our Refund policy.